FAQ

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Frequently Asked Questions

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How long does it take to process and receive my order?

We strive to ensure your orders are processed and shipped as quickly as possible, with the goal of shipping all orders within the first week of purchase. Please note delivery times may vary depending on the product category. For AdornMe Boxes, processing typically takes 3-4 days. Individual Braiding Packs, Hair Products, and Hair Accessories are shipped within 1-2 days. For FauxLocs, processing may take slightly longer, ranging from 6-7 days. We appreciate your patience and assure you that we are committed to providing a smooth and timely delivery process for all our customers.

Do you ship overseas?

Yes, we do ship overseas! As a U.S.-based brand, we are proud to serve customers worldwide and ensure that our products reach international destinations. We work with reliable shipping partners to deliver your orders safely and efficiently, no matter where you are located.

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Shipping info

We understand the importance of speedy delivery, and that's why we make sure our products are shipped as quickly as possible. With a quick processing time and fast worldwide shipping options, you can rest assured that your items will be delivered right to your door in no time. Shop now and enjoy the convenience of fast and secure shipping through Adorning Impact!

Refund & exchange Policy

At Adorning Impact we strive to provide our customers with the best possible experience and are committed to their satisfaction. We do not offer refunds on services, deposits, or any items ordered. However, we do offer exchanges and will work with you to find a suitable solution. We value our customers and want to make sure you are happy with the purchase. For any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Adorning Impact!

Customer Service

At Adorning Impact, our goal is to ensure that your experience with us is nothing short of exceptional. We understand how important customer service is. That's why we're committed to providing the best service experience possible. Our team is dedicated to solving problems quickly and effectively. We make sure that all of our customers get the answers they need in a timely manner. With Adorning Impact, you can trust that your customer service needs will be taken care of quickly and with the utmost care. So don't hesitate to reach out - we're here to help.

Secure payments

At Adorning Impact, we understand that safety and security are of the utmost importance when it comes to payments. That’s why we make sure each and every payment is safe and secure, so you can rest assured that your information stays between you and only you. Our commitment to privacy and safety ensures your payments will remain protected, giving you peace of mind. With Adorning Impact, you can trust that your payments are safe and secure. Let us make sure your payments have the impact you desire!